The Art and Science of Debt Collection
Learn how to collect debts amicably without losing your customers
22 Hour Training Program
Designed for Debt Collectors & Credit Managers in the GCC
Ideal for Credit Card, Personal & Auto Loan Debts
Training in Arabic & English
Request a Free Consultation
The Debt Collection Challenge
Retail consumer debt is at all-time highs globally.
New laws issued in GCC countries restrict classical debt collection.
Legacy debt collection techniques are no longer as effective.
Debt collection agencies and credit managers are under increasing pressure to deliver results.
They desire to learn new skills and practices that improve:
- skip tracing results
- promise kept ratios
- reduce broken promises
There’s now a better way to collect debt without losing your customers
Leading banks are transforming their standard debt collection teams into ‘credit councillors’.
To improve debt collection by leveraging ‘persuasive’ techniques and not ‘aggressive tactics’.
Such persuasive techniques include:
soft skill enhancement
influence and persuasion
advanced negotiation tactics
local laws & codes of conduct
Now Available in the GCC
The Art and Science of Debt Collection Training Program
Discover a learning journey that exceeds banking’s debt collection requirements
This 22-hour program is based on years of practice, research, and international benchmarking.
It introduces a plethora of techniques to help collection teams handle challenging conversations.
Most importantly, it helps teams to collect more debt, faster and protects your company’s key assets; your customers and collection employees.
Who should consider investing in this debt collection training program?
This program is for debt collectors and credit advisors of retail banking products:
(Both Internal or Third Party)
For Arabic & English Speakers
Meet your trainer, Sobhi Akbik
Sobhi Akbik is a published author, consultant, and professional trainer. He has a Master’s Degree in Business Administration from the USA. He has more than 28 years of experience, of which, 12 years specifically working amongst senior management teams of the largest debt collection companies within the GCC.
During his tenure as DGM for this debt collection company, he successfully restructured and re-engineered its functional areas with new policies and procedures for all departments, developed operation manuals, worked on improving its contractual relationship with local and international banks, and built strong networks with external collection agencies in Asia, Africa and the West.
At a time when the labour market lacked debt-collection experts, Sobhi Akbik managed to attract talent and build their debt collection knowledge, sharpen their communication and negotiation skills, and to improve their improve their capacity to collect written off debts. Many of his past debt collection students have succeeded to become collection managers in leading banks across the region.
His new and unique training approach is recognized by leading experts and high ranking officials at top Saudi banks. Sobhi Akbik is a Certified Member and Trainer at Emirates Association for Management Consultants and Trainers (www.emct.ae).
He has delivered more than 3,000 training hours and his training programs have been attended by hundreds of senior managers and professionals.
What you’ll learn as part of this innovative debt collection training program:
Credit counselor Mindset
- Knowledge, skills, and abilities of credit counselors
- Credit counselor values that differentiate low performers from top performers
- Common debt-collection errors
- Wrong practices vs. credit counseling practices
- Best-practices of tele-collections centers
- How to make collection calls easier, less scary, shorter, and more effective
- Know when to make the first phone call or send the right letter out to the customer
- Opening statements
- Initiating a collection call
- Grabbing the debtor’s attention
- How to control the telephone collection calls
- Multitasking during a collection call
- Leaving messages for debtors
- What comes after the Collection Call/ meeting
Dealing with debtors’ excuses:
- You will learn what common excuses people give and what you can say to them in order to keep the call moving in the right direction and not going off track.
- Efficiency and time management
- Emotional intelligence
- Empathy vs. sympathy
- Managing negative emotions
- Maintaining a positive mindset in stressful conversations
- Anger management
Analyzing Debtor’s information
- Analyzing a debtor’s profile
- Problem-solving techniques
- Preventive measures
- Local tracing
- International tracing
- Social media tracing
- Database tracing
Influence and Persuasion
- Vocal variety, tonality and clarity
- Listening to unspoken words
- Reading debtors’ temperature
- Managing one’s emotions
- Managing debtors’ emotions
- Negotiation tactics
How do I sign up for the Systematic Selling Strategies training program?
It’s easy, click here and complete the form to book a complimentary call with our sales coaches. They’ll contact you to advise you if they feel the course is best suited to your needs. If yes, payment can be made either online via debit or credit card, and also by bank transfer. Upon receipt of payment, we’ll start your onboarding and training process.
Where does the Systematic Selling Strategies training course take place?
After successful course registration, we’ll email your personal login details including your username and password. You’ll then be able to access our learning platform. If you encounter any difficulty, please contact Rochelle.Macam@tafse.ae
Why is the Systematic Selling Strategies training course different from other sales courses?
Many sales courses just give you access to a library and it’s up to you to figure things out. Our course will provide you with ongoing coaching support to cater to your particular selling situation. This will allow you to sell and earn more. Additionally, this course is designed for the Middle East market specifically.
How much does the Systematic Selling Strategies training course cost?
Invest one time and gain the skills that will be responsible for helping you achieve your earning potential in your life.
Download our brochure and book a complimentary call with a sales coach today and discover how you can be among the 94% of clients who experience an increase in closed deals within 60 days of completing the full Systematic Selling Strategies course. You’ll be glad you did. With our Money Back Guarantee, it’s not a cost rather an investment in your career. Let’s talk and you decide.
Is the Systematic Selling Strategies training course suitable for B2B sales?
Yes, this online sales course is for B2B companies. You’ll gain insightful B2B sales training to improve your virtual selling results. For long-term improvements, ask about the ‘Live Monthly Group Coaching’ and the ‘1-On-1 Laser Coaching with Professor Ramez Helou’.
If I am in the Foodservice or FMCG sectors, should I sign-up to the Systematic Selling Strategies training course?
Yes, the sales training course will help participants in the foodservice & FMCG sectors. Learn essential consultative foodservice & FMCG sales training for better selling results. For long-term improvements, add the ‘Live Monthly Group Coaching’ and the ‘1-On-1 Laser Coaching with Professor Ramez Helou’.
If I am in Medical Sales, should I sign-up to the Systematic Selling Strategies training course?
Yes, this virtual sales course will help participants in the medical and healthcare sectors. Learn essential consultative sales training to improve your virtual selling results. For long-term improvements, add the ‘Live Monthly Group Coaching’ and the ‘1-On-1 Laser Coaching with Professor Ramez Helou’.
Should I join the Systematic Selling Strategies training course if I am a Business Owner?
Yes, this online sales course is for small business owners, general managers & other senior management executives involved in B2B sales. Gain consultative sales training to improve your sales results. For long-term improvements, add the ‘Live Monthly Group Coaching’ and the ‘1-On-1 Laser Coaching with Professor Ramez Helou’.
Should I join the Systematic Selling Strategies training course if I am a Sales Manager?
Yes, our sales course is also for sales managers with or without sales teams. You’ll gain insightful B2B sales training to improve your virtual selling results. For long-term improvements, add the ‘Live Monthly Group Coaching’ and the ‘1-On-1 Laser Coaching with Professor Ramez Helou’.
Should I join the Systematic Selling Strategies training course if I am a Sales Representative?
Yes, this sales course is also for sales representatives in B2B sales. Gain consultative sales training to improve your virtual sales results. For long-term improvements, add the ‘Live Monthly Group Coaching’ and the ‘1-On-1 Laser Coaching with Professor Ramez Helou’.
Will this Systematic Selling Strategies training course teach me how to improve my sales pitch online?
Yes, online pitching skills are essential in the ‘new normal’ economy. Learn how to build trust online, improve your sales pitch, & overcome sales objections.
Will I learn how to increase and improve sales productivity?
Yes, learn our proven process to increase virtual sales productivity online. We’ll show you strategies on how to improve sales productivity in the ‘new normal’.
Will the Systematic Selling Strategies training course teach me how to increase sales volume?
Yes, the ‘new normal’ has created many challenges for businesses today. Many businesses and sales teams must now focus on building relationships & selling online. Our course will show you how to increase sales volume consistently.
What payment methods do you accept?
You can pay via Debit, Credit card or bank transfer.
I have a couple of additional questions. Can I call you?
Yes, please call +971 4 399 5674 and a member of our team will assist you.